FAQ

Can I cancel my order after purchase?
Yes, we offer cancellations within 12-24 hours after your purchase. If you change your mind, contact us immediately at support@suppsguru.com. If your order hasn’t shipped yet, we’ll process a full refund. For shipped orders, a returns process will be required for a refund once the item is received.

How do I return or exchange an item?
Our return policy is valid for 30 days starting from the day your package is delivered. Return shipping costs are the buyer’s responsibility. For returns or exchanges, contact our support team at support@suppsguru.com. We’re confident in our products and committed to making it right if you’re unsatisfied.

What types of payment do you accept?
We accept all major payment methods, including Visa, Mastercard, and American Express.

What are your shipping options?
Shipping times depend on your location and order volume. Please visit our Shipping Policy page for detailed information on shipping times and rates.

What if my item arrives damaged or broken?
If your item is damaged or faulty upon arrival, contact us within 30 days at support@suppsguru.com. We’ll work with you to resolve the issue quickly.

Where do you ship from?
Our products are made and shipped from the USA. If an item is out of stock at your nearest warehouse, we’ll ship directly from our production facilities with the same delivery times stated in our Shipping Policy. Rest assured, all products are carefully packaged to arrive in excellent condition.