Refund policy

Refund Policy
At Supps Guru, we offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at support@suppsguru.com. Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

For further questions, feel free to contact us at support@suppsguru.com.

Damages and Issues
Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, contact us immediately. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
 • Perishable goods (e.g., food, flowers, plants)
 • Custom products (e.g., special orders, personalized items)
 • Personal care goods (e.g., beauty products)
 • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. For questions about a specific item, feel free to contact us.

Exchanges
The easiest way to get the item you want is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in the same condition as received, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds
Once your return is received and inspected, we will notify you about the approval of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at support@suppsguru.com.